QuitLogix Frequently Asked Questions

What makes up our QuitLogix® program?

Depending on the customization of your program, employees will have access to any of the following resources:

  • Tobacco cessation coaches available 17 hours/day; 7 days/week; 363 days/year
  • Up to 5 proactive coaching sessions with unlimited inbound calls
  • Full pharmacotherapy program including Nicotine Replacement Therapy provisions and coordination of pharmacy benefits
  • eCoach–a web-based, text messaging, email and mobile program available 24/7
  • Clinical oversight and extensive training of coaches and staff by National Jewish Health faculty


Is QuitLogix a "Reasonable Alternative" as defined by the Affordable Care Act?

Yes. QuitLogix fulfills the requirements for a wellness program that is designed to "promote health or prevent disease." Our tobacco cessation program can be part of either the activity-only or outcomes-based health contingent wellness incentive programs.

Please contact us if you would like more information about the ACA standards or to determine if your company meets these standards.


Can QuitLogix be customized?

Yes, to an extent. We work with our clients to customize our programs for elements such as eligibility and data collection, while adhering to the evidence-based guidelines that produce desired results.


What populations do you target with your tobacco cessation program?

QuitLogix reaches every population demographic, as we enroll an average of 180 individuals a day, 363 days a year from all over the United States. We have protocols for many priority populations–African American, Hispanic, American Indian, youth, pregnant and LGBT to name a few.


How is your pricing model structured?

Our pricing is based on the program and options that best suits your organization’s needs. We offer fee-per-participant and flat-rate models. 


What type of reporting do you provide? How often? What format?

We offer weekly, monthly and annual reports depending on your enrollment volumes. We report on participant demographics, engagement (as measured by calls completed), patient outcomes, and data like geographic location and referral sources that may be useful for promotional activities.


What defines enrollment in your program?

Participants are considered enrolled in the tobacco cessation program once they have completed an intake assessment and their first coaching call. They do not have to be ready to quit within 30 days, as in some programs. Our coaches have special expertise in working with participants who are ambivalent about quitting tobacco. Using a personalized model, coaches are able to help participants through the behavior change process, regardless of their quit attempt stage.


What is the education and qualifications of your coaches?

Our coaches are required to have a bachelor's or master's degree in social work, psychology and other behavioral fields, as well as health and wellness fields such as nutrition or fitness, or comparable experience. Coaches complete an in-depth four-week training course and must pass both clinical and program exams before beginning telephonic coaching. The key to good coaching is to select individuals who demonstrate an ability to use motivational interviewing and other behavioral change techniques with participants. We use role-playing during the interview process to identify individuals with this extremely valuable skill set. Our coaches are among the most experienced in the country at providing telephone-based coaching due to the large volume of callers we help every day.


Which participant information can your coaches access?

Our wellness coaches have access to participant information in our case management software, which may include demographic information, health history, medications, past coaching call notes and tobacco history. All caller records are kept confidential and our telephone, online and text messaging programs are HIPAA compliant. Caller information is only accessible by authorized users, requiring a unique user ID and password.


Why should I consider QuitLogix over other tobacco cessation programs?

We are part of a not-for-profit academic medical center that is known for its expertise in prevention and treatment of chronic disease, which means we're experts in creating permanent behavior change through cost-effective, personalized coaching programs. Our evidence-based programs are proven with clinical outcomes that meet or exceed national standards. As the second largest tobacco cessation program in the country, we're flexible and collaborative in customizing stop smoking programs to meet client needs. All profits from our programs are reinvested in scientific and medical research.