Patient Portal Frequently Asked Questions Make an Appointment Ask a Question Find a Doctor The National Jewish Health Patient Portal provides patients secure online access to their health information. On May 1, 2023, we switched to MyChart from our current My National Jewish Health patient portal system. This web page continutes to be updated with helpful information about this change. Thank you for your patience during this transition. Patient Portal Changes What is changing with the patient portal? National Jewish Health has partnered with SCL Health (now Intermountain Health) to offer MyChart to our patients. MyChart is a patient portal that many health care organizations in the United States use. It has enhanced features that makes it easy to access your health information and receive care from your smartphone, tablet or computer. On May 1, 2023, we switched from our legacy My National Jewish Health portal to MyChart. All patients, including those with a My National Jewish Health account, need to sign up for MyChart to access your health information and receive care online. About MyChart What is MyChart? MyChart is secure way to access your health information and receive care from your smartphone, tablet or computer. MyChart Features Schedule a visit with a new or existing provider View your health information Communicate with your care team Start a video visit Manage appointments Manage your accounts and payments Access your family’s records with a proxy account If I have a MyChart account through SCL Health (now Intermountain Health), do I need a separate account for National Jewish Health? No. If you already have an active MyChart account with SCL Health (Intermountain Health) and are a National Jewish Health patient, your MyChart username and password will give you access to your health information for both organizations. Please note that you will only see health information for National Jewish Health clinic visits after May 1, 2023. Do I need a National Jewish Health MyChart account if I have an account from another health care organization? Unless your MyChart account is with our partners at SCL Health (now Intermountain Health), you do need a separate account for National Jewish Health. How do I link my National Jewish Health MyChart account to an account with another health care system? Will my health information and messages from my current My National Jewish Health account transfer to MyChart? Unfortunately, we are not able to transfer any information – including your username and password – from My National Jewish Health to MyChart. You will need to sign up for a MyChart account on or after May 1, 2023. The My National Jewish Health portal will remain open with limited, read-only features until October 31, 2023. It will have information related to clinic visits through April 30, 2023. How do I access my family's health information through MyChart? To access a family member's health information through MyChart you will need to request proxy access. Learn more. Why can't I access my health information prior to May 1, 2023, in MyChart? Unfortunately, neither our current system nor MyChart allows us to transfer health information between the systems. Your doctor will continue to have access to records prior to May 1, so your care will not be interrupted during this transition. Why can't I send a message to my provider in MyChart? If you are having trouble sending a note to your provider in MyChart, please call us at 303.398.1355, option 4 to get a message to them. What is Care Everywhere? Care Everywhere lets your health care providers securely access your medical record from other health care organizations. Your National Jewish Health providers exchange information when they need to coordinate care for you. Records are updated automatically between health care providers through the secure Care Everywhere network. Your provider sees your information from other health care organizations right within your medical record. This helps them better and more efficiently meet your health care needs. If you do not want your records shared between health care organizations, you may opt out by completing this form. Who do I contact if I am having trouble accessing my MyChart account? Please contact us at 1.877.225.5654, option 5. Accessing Your Legacy My National Jewish Health Portal Account What should I do if I forgot my username? Click on the Reset Username link on the login page to begin the automated retrieval process. What should I do if I forgot my username or password? Click on the Reset Password link on the login page to begin the automated retrieval process. How do I download my health information and messages from my legacy My National Jewish Health account? The My National Jewish Health portal will remain open with limited, read-only features until October 31, 2023. During this time, you will be able to view your health information related to clinic visits through April 30, 2023. When you log into your account, there will be an option to download records in bulk from January 1, 2021, through the date of your download. For records outside of this timeframe, you can download them individually. You also can request a copy of your medical records by submitting a Release of Health Information form to our Health Information Management department. Who do I contact if I am having trouble accessing my legacy National Jewish Health portal account? Please contact us at 1.877.225.5654, option 6. Privacy How do I know my health information is secure on my portal account? The privacy and security of our patients’ information is very important to us. If you have concerns, please contact our Privacy office by email at Privacy@NJHealth.org or by calling 303.398.1466.