MyChart Proxy access

Managing Proxy Access

You can manage your family's health information through MyChart by requesting proxy access.

*Patient must have had an appointment with their provider in the past 400 days beginning May 1, 2023, or have an upcoming appointment in the next 180 days to message their provider in MyChart. Phone conversations are not considered appointments.

Announcement

Effective April 1, 2026 MyChart Proxy Access for minors 13-17 shall be granted at a full access level. The previous settings of limited may be updated by following the instructions for any MyChart account activations with restricted access February 2025-March 2026. If you require further assistance, please contact the Health Information Management Department at 303-398-1580, option 5, then 2. Select option 1 for general proxy questions.

Patients requiring a more limited view may also adjust access permissions according to their preference within MyChart.

What are the different types of Proxy Access?

Below are the most common types:

Full access: This allows access to all medical records, test results, messaging with providers, and appointment scheduling.
Limited access: Allows access to view select health information but controls actions (such as scheduling or messaging.)

For a full breakdown of proxy access types and details on what is included please visit Additional MyChart FAQs

Updating MyChart to MyChart Proxy Access – ADULT or MINOR Ages 13-17

A patient with an active MyChart account can grant proxy access to a caregiver/support person's MyChart account.

Minors (13-17)

Open the menu in MyChart
Scroll to “Sharing”, then tap “Request Access to a Child’s Record”
Enter the required information and submit the request (Access is usually granted within a few hours during regular business hours)

Adults (18+)

Open the menu in MyChart
Scroll to “Sharing”, then tap “Sharing Hub”
Select “Family member, close friend, or caretaker” and follow the prompts to send an invitation to view your account

Granting MyChart Proxy Request – ADULT to MINOR Age 17 and Younger

Complete the Request for MyChart Proxy Access form.
Submit completed MyChart Proxy Access form and copies of required supporting legal documentation (see list below) to the Health Information Management (Medical Records) Department on the main campus of National Jewish Health. You may deliver the form and supporting documentation in person, via fax or via postal mail.

Legal Documentation (Copies only)

If you are biological or adoptive parents please provide:

Legible copy of Birth Certificate (reflecting parent’s name)

Patient Date of Birth and any two of the following relating to the patient:

Social Security Number
Account Number
Date of Service
Street Address
Insurance Carrier Name
Insurance Policy Number
Medical Record Number
Copy of Insurance Card

If you are a Legal Representative (foster parents, case worker, etc.) please provide:

Copy of court order for guardianship

Granting MyChart Proxy Request – ADULT to ADULT

Complete the Request for MyChart Proxy Access form.
Submit completed MyChart Proxy Access form and copies of required supporting legal documentation (see list below) to the Health Information Management (Medical Records) Department on the main campus of National Jewish Health. You may deliver the form and supporting documentation in person, via fax or via postal mail.

Legal Documentation (Copies only)

If you are a Legal Representative for the adult patient, please provide one of the following:

Certified copy of court order establishing permanent guardianship

Copy of power of attorney granting medical decision-making authority

Response Time

You can expect a response to your request for MyChart proxy access within 2 weeks of receipt by the Health Information Management Department.

Other MyChart Questions

Call Health Information Management at 303.398.1580.

Additional MyChart FAQs (Community Connect Partner-Intermountain Health)

Past Announcements

Changes to Proxy of Teens Ages 12-17

What happens to my access if I already have limited access to my teen’s MyChart account?

Effective February 12, 2025, if you had limited access to your 12-17-year-old’s MyChart account, your access will become more restricted in compliance with updated privacy regulations. Access to certain sensitive information, such as the ability to message or schedule on your teen’s behalf, will no longer be allowed. 

What happens when my child turns 13?

When your child turns 13, proxy access to their MyChart account transitions to more limited access in compliance with privacy laws. This means proxies will no longer have access to certain sensitive features, like messaging or scheduling, unless explicitly granted by the teen. This ensures teens have control over their sensitive health data while allowing parents to maintain access to general information, such as allergies.

How do I request more access to my teen’s MyChart account?

If you need additional access to your teen’s health information, such as the ability to message a provider or schedule an appointment on behalf of your teen, you will need to:, the process is the same as with 12-year-olds turning 13. You can: 

Ask your teen to grant full access to their MyChart account.
Contact our Support Team at 1-855-274-2517 or email at: mychart-support@intermountainhealth.org to discuss your situation.  In some cases, such as dealing with ongoing medical conditions, the Release of Information Team may need to review and approve additional access based on your needs and your teen’s consent.

Why is my access becoming more limited?

This change is required to comply with state and federal privacy laws that protect the health information of teens ages 13-17. These laws ensure that teens have control over their sensitive health data while allowing parents to maintain access to general health information.

Can I request full access if my teen has a medical condition? 

In cases where ongoing medical conditions or special circumstances apply, you can contact our Support Team  at 1-855-274-2517 or email at: mychart-support@intermountainhealth.org to discuss your need for full access. The Release of Information Team may need to review and approve additional access based on your needs and your teen’s consent. 