Customer Service

Phone, Fax & Email
Hours of Operation
Specimen Shipping Address

More Contact Information

Specimen Submission Policy

Holiday Closure

Please view our holiday closure dates to plan accordingly.

Packaging and shipping of diagnostic specimens must comply with international and federal shipping guidelines.

View Shipping Guidelines

Improperly Labeled Specimens

Advanced Diagnostic Laboratories at National Jewish Health will not accept any specimen that is not properly and completely identified. On a tube, we require two unique patient identifiers.

The requisition that accompanies the sample must have the:

  • ordering, resulting and billing entity name
  • phone number
  • address
  • fax number
  • contact name
Animal Specimens
Exempt Patient Specimens
Glass Tubes
Infectious Substances
Temperature Requirements