Messages

Medical Records/Results

Appointments

Technical

 

Messages

Why can't I read my messages from National Jewish Health using my regular e-mail?

To protect the privacy and confidentiality of your personal health information, National Jewish Health provides My National Jewish Health account holders with a personal mailbox protected by a firewall on National Jewish Health’s computer network.

You must sign on to My National Jewish Health with your username and password before you can go to your mailbox and view your messages from National Jewish health.

How do I view messages that I've sent to National Jewish Health?

If you've sent a message to us, those messages are saved in the Messages section under View Messages for future reference.

How do I delete a message?

At this time, you cannot delete messages.

How do I create a new folder in the Messages section?

Type the name of the new folder you would like to create in the New Folder text box to the left of your mailbox. Then click on the Add Foldericon. Your new folder will appear in Message Topics.

How do I move a message from my mailbox to a folder?

In the actions column of your mailbox in View Messages, click on the  Move to Folder icon. A popup window will then appear. Use the pull-down menu to select the folder you want to move the message to and then click the Move Message button.

 

Appointment Requests

What if my practitioner isn't listed or I don't have one?

Call us at 1.877.CALL.NJH (877.225.5654) to make an appointment or to get help choosing a National Jewish Health practitioner.

Or, if you'd like to request a routine, non-urgent appointment without choosing a practitioner, please send an Appointment Request.

How do I know when my appointment has been confirmed?

Once your appointment has been confirmed, you will receive an email notification and your appointment details will appear under View Appointments.

How do I know whether I successfully requested an appointment?

Once you press the Submit button, you will receive a confirmation page with the details of your appointment request(s). You also will receive an email confirmation confirming your request.

What kind of information will I get regarding scheduled appointments?

Your list of scheduled appointments can be found under View Appointments. Details for each appointment listed include the date, time, name of the person who you will be seeing during your appointment.

How do I get more information about an upcoming appointment?

If you have a question about your appointment, please call us at 1.877.CALL.NJH (877.225.5654).

What if I don't see one of my appointments listed?

Any appointments that have been confirmed should be listed in the View Appointments section. Appointment requests do not appear on your list. If you believe that you have an appointment scheduled that is not listed on My National Jewish Health, please call us at 1.877.CALL.NJH (877.225.5654) to speak with a scheduling representative.

How do I reschedule an appointment?

If you would like to reschedule an appointment listed in your appointment summary, click the Reschedule button to the right of the appointment details. You may reschedule an appointment using the online feature up to 72 hours before your scheduled appointment time. Please call us at 1.877.CALL.NJH (877.225.5654) to reschedule appointments that are within 72 hours.

How do I cancel an appointment?

If you would like to cancel an appointment listed in your appointment summary, click the Delete button to the right of the appointment details. You may cancel an appointment using the online feature up to 72 hours before your scheduled appointment time. Please call us at 1.877.CALL.NJH (877.225.5654) to cancel appointments that are within 72 hours.

How do I confirm that my appointment was canceled?

After you cancel an appointment, you can return to the list of your future appointments to verify that the appointment you canceled is no longer listed. If you don't see the appointment you selected to cancel in the summary, the appointment has been successfully canceled.

If you have a question about the appointment you canceled, please call us at 1.877.CALL.NJH (877.225.5654).

Why can't I cancel an appointment that shows up in my list?

If an appointment appears in your list of appointments but you are unable to select it, then it may be too close to the time of the appointment for you to cancel it online. To cancel an appointment within 72 hours of its scheduled time, please call us at 1.877.CALL.NJH (877.225.5654).

Another reason you may not be able to select the appointment may be because the appointment is part of a set of appointments that are commonly grouped together and cannot be canceled individually.

 

Medical Record/Results

How can I save a copy of my clinic visit notes or test results on My National Jewish Health?

Click the "View" link to the right of the record you would like to print. This will create a file that you can save to your computer and print for your records. You will need the free Adobe Acrobat Reader to view this file.

Can I change information on a PDF file?

No, at this time you cannot change any information on the PDF. If you believe any information is inaccurate, you can request an amendment to your Medical Record.

Is this my official health record?

No. To request official copies of your medical record, you need to complete a Medical Records Request.

What types of visits are included in my list?

Office visits that require a visit with your physician or nurse practitioner are generally included in your list. This feature may not include visits for procedures such as X-rays and lab tests.

What information will I get about my past visits?

You can see an overview of your past visits-including the date and time of the visit, who it was with, and the location of the visit-or read the details of a specific visit.
 

Technical Questions

What if I'm having problems with My National Jewish Health?

For technical problems with My National Jewish Health, please contact our technical support staff at 303.398.1666 or by sending a message. Please note that technical support is available 8 a.m. to 5 p.m. Monday through Friday. Messages received outside of normal business hours will be responded to within 2 business days.

How do I print information from My National Jewish Health?

You can use your browser's Print button to print any page on My National Jewish Health. To print information presented in the Medical Records/Results section, you will need the free Adobe Acrobat Reader.