Frequently Asked Questions

As your healthcare provider, we are concerned not only with your physical well-being, but also with your peace of mind. We understand that making financial arrangements for health care services can be stressful. That is why we want to help.

If you experience difficulty financing your National Jewish Health medical services, we urge you to contact our Patient Financial Services department at 303.398.1565.

Insurance Questions

What if I have insurance?
What if I do not have insurance?
What should I do if I receive an Explanation of Benefits (EOB) and I have questions?
What if two insurance companies insure me?
How do I know if my insurance is accepted?
How do I know if my visit or my child's visit will be covered by my insurance company?
What should I do if I think that my insurance company has paid my bill incorrectly?
How do deductibles, co-pays, and co-insurance work?

Payment Questions

When do I pay my co-payment and deductible?
Do I have to pay a deposit?
What if I demonstrate extreme financial hardship?
What if I am having difficulties paying my bill in full?
Are discounts available for paying in full?
How can I make a payment?
I made a payment, but I received another billing statement. Why?
I received a letter stating my account has been referred to a collection agency or collection attorney. Why was this done and what should I do?

Billing Statements Questions

When will I receive my bill?
How can I can I obtain an itemized bill?
What services will I be billed for?
How will I know my insurance company has been billed?
How do I contact the Self-Pay Billing Office Customer Service about my hospital bill?
Will you bill both my primary and secondary insurances?
Why do I receive billing statements from the hospital when my child was never at NJH?