Contact Us
Main Customer Service numbers
1.303.398.1339 International
1.800.550.6227 Toll Free
1.800.652.9556 FAX
Send Us a Message
Monday-Friday, 8 a.m. to 5 p.m. Mountain Standard Time
At National Jewish Health Advanced Diagnostic Laboratories, we are committed to providing exceptional customer service to our clients. For your convenience, we have provided general information regarding our services and policies on this site.
Contract Sales/Service
Request customized pricing for Laboratory Testing for Diagnostics, Preclinical and Clinical Studies
David Trollinger
Director, Business Development
303.398.1669
trollingerd@njhealth.org
Tom Kaczka
Account Manager
303.398.1303
kaczkat@njhealth.org
Brooke Padilla
Account Manager, Diagnostic Testing
303.398.1420
padillab@njhealth.org
Diagnostics
National Jewish Health Advanced Diagnostic Laboratories offer a sophisticated menu of tests and have the expertise to develop custom assays for diagnostic, research and clinical trial use.
Find a Test
Order Tests
Learn how to order tests from Advanced Diagnostic Labs.
Order Supplies
National Jewish Health Advanced Diagnostic Laboratories currently provides free or low-cost supplies to our clients for QFT tubes only. Supplies are shipped within two business days of the order placement.
Supplies ordered from Advanced Diagnostic Laboratories are intended only for specimens collected and transported to the National Jewish Health Advanced Diagnostic Laboratories in Denver, Colorado.
Order QFT Tubes
Test Results
Main
Test information, specimen requirements, results, requisitions and general information.
International: +1.303.398.1339
Toll Free: 1.800.550.6227, Opt 6
Fax: 1.800.652.9556
Send us a message
Monday-Friday, 8 a.m. to 5 p.m. Mountain time
Shipping Address
Attn: [Lab Name indicated on Requisition]
Advanced Diagnostic Laboratories
National Jewish Health
1400 Jackson St.
Denver, CO 80206
Holiday Hours
Shipping companies such as FedEx and UPS do not deliver or pick up packages on the following holidays:
- Memorial Day (Monday, May 28, 2018)
- Independence Day (Wednesday, July 4, 2018)
- Labor Day (Monday, September 3, 2018)
- Thanksgiving Day (Thursday, November 22, 2018)
- Christmas Day (Tuesday, December 25, 2018)
- New Year’s Day (Tuesday, January 1, 2019)
National Jewish Health Advanced Diagnostic Laboratories will not be receiving or processing samples on these days.
Frozen Specimens
Frozen specimens shipped on the day preceding the holiday must have adequate dry ice to ensure the specimen stays frozen until specimen is delivered the day following the holiday. If possible, it is recommended to hold these specimens until regular shipping resumes.
For additional information, please contact Customer Service at 800.550.6227.
Billing
Online Bill Pay
Pay your Advanced Diagnostic Laboratories invoices by credit card or electronic check.
Please note this service is only available for our clients in the United States. International clients, please call 800.550.6227, Opt 6 to pay by credit card or electronic check.
Pay Invoice
Monthly Statements
Advanced Diagnostic Laboratories does not bill patients directly or third party insurance. Institutional clients receive monthly itemized invoices that are generated at the close of the last day of each month. Payment terms are net 30 days.
Questions regarding billing should be directed to the Advanced Diagnostic Laboratories Client Services department between the hours of 7 a.m. to 7 p.m, Monday through Friday Mountain Time. You can contact us via our online form or by calling 800.550.6227.
Submit Billing Question
CPT Coding
CPT Codes are provided in the Advanced Diagnostic Laboratories Test Catalog to assist our clients in billing.
Go to Test Catalog
Please note that CPT codes are subject to change at any time. It is the client’s responsibility to verify the accuracy of the CPT code for the test performed. For the most up-to-date information on CPT coding, please refer to the CPT Coding Manual published by the American Medical Association.
Some custom panels [e.g., Molecular, Complement, and/or Immunology testing] include CPT codes for all the tests included the panel, but if not all tests are performed [e.g., QNS or screening test negative] only the CPT code for the test(s) performed is used.
National Jewish Health Advanced Diagnostic Laboratories does not assume responsibility for billing errors due to reliance on CPT codes listed in the Test Catalog.
Customer Service
Complement Laboratory Customer Service
1.303.398.1541 International
1.800.550.6227 Toll Free
1.303.270.2185 FAX
Send us a message
Monday-Friday, 8 a.m. to 5 p.m. Mountain Standard Time
Molecular Genomics Laboratory Customer Service
1.303.398.270.2492 International
1.800.550.6227 Toll Free
1.303.270.2312 FAX
Send us a message
Monday-Friday, 7 a.m. to 6 p.m. Mountain Standard Time
Mycobacteriology (TB & NTM) Laboratory Customer Service
1.303.398.1339 International
1.800.550.6227 Toll Free
1.303.398.1953 FAX
Send us a message
Monday-Friday, 6:30 a.m. to 7:30 p.m. Mountain Standard Time
Saturday, 10 a.m. to 4 p.m. Mountain Standard Time
Pharmacokinetics Laboratory Customer Service
1.303.398.1422 International
1.800.550.6227 Toll Free
1.303.270.2124 FAX
Send us a message
Monday-Friday, 6:30 a.m. to 5 p.m. Mountain Standard Time
Learn More
Get Specimen Shipping Information
Careers
As an integral part of National Jewish Health, all Advanced Diagnostic Laboratories positions are posted on the National Jewish Health Careers website. Please follow the National Jewish Health application process indicated on the Careers site.