QuitLogix Frequently Asked Questions

Why should I consider QuitLogix over other tobacco cessation programs?

QuitLogix is powered by National Jewish Health, the number one respiratory hospital in the country. We are part of a not-for-profit academic medical center renowned for its expertise in the prevention and treatment of respiratory illness.

QuitLogix has a proven track-record of helping people achieve behavior change through our evidence-based, cost-effective and personalized tobacco cessation program. Our clinical outcomes consistently meet or exceed national standards. And, as the largest, non-profit tobacco cessation program in the United States, our program profits are reinvested in scientific and medical research at National Jewish Health.


Is QuitLogix a “reasonable alternative” for employers as defined by the Affordable Care Act?

Yes. QuitLogix fulfills the requirements for a wellness program designed to “promote health or prevent disease.” Our tobacco cessation program can be part of either the activity-only or outcomes-based health contingent wellness incentive programs.

Please contact us if you would like more information about the ACA standards or to determine if your company meets these standards.


Can QuitLogix be customized?

Yes. We work with our clients to customize your program with the elements important to your employees. We can customize elements such as eligibility and data collection, while adhering to the evidence-based guidelines of our program that produce desired results.


What populations do you target with your tobacco cessation program?

QuitLogix reaches every population demographic, as we enroll an average of 180 individuals a day, 363 days a year from all over the United States. Additionally, we have customized and culturally appropriate information developed for multiple audiences, including:

  • African Americans
  • Asian Americans
  • American Indians
  • The LGBTQ+ Community
  • Teens/Teen vaping
  • People wanting to quit tobacco while coping with health matters such as:
    • Pregnancy
    • COPD
    • Diabetes
    • High blood pressure
    • Heart disease
    • Behavioral health issues


How is your pricing model Structured?

Our pricing is based on the program and options that best fits with your organization’s needs. We offer fee-per-participant and flat-rate models. Please Contact an Account Manager to learn more about QuitLogix.


What type of reporting do you provide? How often? What format?

We offer weekly, monthly and annual reports depending on your enrollment volumes. We report on participant demographics, engagement (as measured by calls completed), patient outcomes, and data like geographic location and referral sources that may be useful for your promotional activities. 


What defines enrollment in your program?

Participants are considered enrolled in QuitLogix once they have completed an intake assessment and their first coaching call. They do not have to be ready to quit within 30 days of the initial call, as with some programs. Our Coaches are expertly trained to work with participants who are ambivalent about quitting tobacco. Using our personalized model, our Coaches are able to help participants through the behavior change process, regardless of where they are in their quit attempt.


What are the education and qualifications for your Coaches?

Our Coaches all have a bachelor’s or master’s degree in social work, psychology or other behavioral health fields, as well as health and wellness fields such as nutrition or fitness, or comparable experience. Upon hiring, our Coaches complete in-depth four-week training and must pass both clinical and program exams before beginning telephonic coaching. The key to good coaching is to select individuals who demonstrate an ability to use motivational interviewing and other behavioral change techniques with participants. We use role-playing during the interview process to identify individuals with this extremely valuable skill set. Our Coaches are among the most experienced in the nation at providing telephone-based coaching due to the large volume of callers we help every day.


Which participant information can your Coaches access?

Our Coaches have access to participant information in our case management software, which may include demographic information, health history, medications, past coaching call notes and tobacco use history. All caller records are kept confidential and our telephone, online and text messaging programs are HIPAA compliant. Caller information is only accessible by authorized users, requiring a unique user ID and password.