Customer Service


Phone, Fax & Email

1.800.550.6227 Toll Free
1.800.652.9556 Fax
Send Us a Message

Hours of Operation

Monday-Friday
7 a.m.-7 p.m. Mountain

Saturday
9 a.m.-1 p.m. Mountain 

Specimen Shipping Address

Note: A Requisition Form Must be Included with All Samples.

[Laboratory as indicated on requisition]
National Jewish Health
1400 Jackson St.
Denver, CO 80206

More Contact Information

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Dry Ice Reminder

If you are sending a shipment with dry ice, please include enough ice for the sample to stay frozen a minimun of 3 days (3-5 lbs.) to ensure specimen integrity.

Specimen Submission Policy

Packaging and shipping of diagnostic specimens must comply with international and federal shipping guidelines.

View Shipping Guidelines

Improperly Labeled Specimens

Advanced Diagnostic Laboratories at National Jewish Health will not accept any specimen that is not properly and completely identified. On a tube, we require two unique patient identifiers.

The requisition that accompanies the sample must have the:

  • ordering, resulting and billing entity name
  • phone number
  • address
  • fax number
  • contact name

Animal Specimens

Animal specimens are accepted for testing. Please contact client services for clarification. Animal specimens must comply with the same shipping instructions as human specimens.

Exempt Patient Specimens

Exempt Patient Specimen Shipments are acceptable if professional judgment based on the patient’s history has been used to determine that there is a minimal likelihood that the specimen contains a pathogen. These shipments require an Exempt Patient label on the package.

Glass Tubes

Glass tubes must not be used for frozen specimens.

Infectious Substances

Advanced Diagnostic Laboratories at National Jewish Health will not accept or test any specimen with an attached needle. Please refer to the specific test in our test catalog for specimen collection guidelines.

Temperature Requirements

Each assay offered by Advanced Diagnostic Laboratories at National Jewish Health specifies a specific temperature transport requirement. Please refer to the specific test in our test catalog for the necessary requirement.