Preparing For Your Appointment
Thank you for choosing National Jewish Health for your healthcare needs. Please review the information below to help you better understand what will occur during your (or your child's) appointment so that you may get the most out of your visit.
In Case of Emergency
Once you have arrived in Denver, if your child needs medical attention before the day of admission or while you are off the National Jewish Health campus, call the pediatric triage area, 303.398.1239, where your child can receive immediate care. Please alert the nurses that your child is here for the Day Program. If your child is having significant breathing problems or other emergent conditions, call 911.
Arrival Time
For adult appointments, please check in at the Admissions Desk just inside the Main Entrance 30 minutes before your scheduled appointment time.
Families should arrive at the time given to them by their Patient Administrative Coordinator and report to the Department of Pediatrics at our main campus location. Should your arrival time be delayed, please call 303.398.1239.
Patient Safety
It is necessary for us to take special precautions to protect all of our patients and families from contagious infections. If you/your child shows any signs or symptoms of infection you/they may be placed in isolation until this can be confirmed by our diagnostic lab. We apologize in advance for any inconvenience, but this is to protect other patients who may have compromised immune systems.
Length of Stay
Patients who live outside the Denver area are generally scheduled for a four to seven day visit, which may require you to stay over the weekend.
The average length of stay for Pediatric Day Program patients is ten business days, but can be longer or shorter depending on your child’s illness and his/her diagnostic needs.
Where to Stay
Day Program patients and one parent/guardian need to stay overnight in the hospital on the day of admission. During your time at National Jewish Health, lodging and transportation is the responsibility of your family to arrange. Please visit the travel information section for a list of local hotels and non-profit facilities that offer special discounted rates to National Jewish Health patients.
Where To Be During The Day
Our patient census varies day to day; therefore, there may not always be a private room for you and your child, but you will have access to the common areas on the unit. We will, however, try to accommodate your needs to the best of our capability. You will be provided with a locker to store your belongings/valuables.
Family Members and Visitors
Certain tests/appointments only allow for the patients and their guardians to be present. If additional siblings are present, additional care givers are required. There is no childcare provided, and all children must be supervised at all times.
Meals
Breakfast and lunch are provided for patients Monday through Friday. Parents can purchase meals in our cafeteria to eat with their children on the unit. If you prefer to bring food from off campus, you will have access to a refrigerator and a microwave.
Parking
There is free patient parking available Monday-Sunday 24 hours a day. We also offer valet services to our patients and visitors free of charge Monday-Friday 8:00 a.m. to 4:30 p.m.
Pharmacy
National Jewish Health has an onsite pharmacy to provide prescription services for medications your physician may prescribe during your stay. The pharmacy can process most prescription insurance claims electronically as prescriptions are filled. However, it is the patient’s responsibility to verify prescription benefits with their insurance carriers; and payment can be made using cash, check or major credit cards. Payment is required when prescriptions are filled. The pharmacy staff will be glad to answer any questions you may have regarding your medication or prescription charges by calling 303.398.1582 or visiting the pharmacy located in the main lobby. The pharmacy hours are Monday-Friday 8:30 a.m. to 6:00 p.m.
Laundry and Linen
You will have access to a washing machine and a dryer on the unit. It is essential that you mark your child’s clothing and personal items with his/her full name. Please make sure you understand the operation of the machines (instructions are printed on the sides), and use only unscented, non-enzyme detergents.
Patient Representative Program
A Patient Representative Program is available to assist patients and families with special concerns that are not resolved by members of the patient’s care team. You may contact the Patient Representative by calling 303.398.1076, or by dialing the in-house operator.
