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My National Jewish Health FAQ

What is My National Jewish Health?

My National Jewish Health offers patients secure online access to portions of their medical records, as well as a convenient way manage and receive information about their specific medical condition.

  • Send and receive secure messages to and from your care team
  • Request and manage appointments
  • View clinic notes from your appointments
  • Submit a request to renew an expired prescription medication

 

Does it cost anything to use My National Jewish Health?

No. My National Jewish Health is offered to our patients free of charge.

 

Are there specific Web browser requirements for accessing My National Jewish Health?

My National Jewish Health is optimized for Internet Explorer version 7 or newer, Firefox 9 or newer, Chrome 16+ or newer. Patients should be able to access and view all My National Jewish Health features if they are using a computer or mobile device with one of these Web browsers.

 

Can I access my My National Jewish Health account using a mobile device?

While My National Jewish Health is not currently optimized for mobile devices, patients should be able to access their account using any device with a recent Web browser.

 

Why do I need to have a My National Jewish Health account to request an appointment via njhealth.org?

To ensure the highest level of privacy and security, National Jewish Health requires that both new and returning patients establish a My National Jewish Health account before they can request an appointment through njhealth.org. You are able to request an appointment during the registration process. If you do not want to set up a My National Jewish Health account, please call 1.877.CALL NJH (877.225.5654) to schedule an appointment.

 

How do I create an account?

Go to Create New Account to begin the My National Jewish Health registration process. For detailed instructions, please read the Getting Started Guide.

 

How do I know if my My National Jewish Health account has been activated?

You should receive an “Account Created” e-mail message within 2 business days to the e-mail account you provided during the registration process. Once you receive this email, you are able to access My National Jewish Health to request and manage appointments, send a message to your care providers, request expired prescription renewals and more.

If you do not receive an “Account Created” e-mail message within 2 business days, please call us at 1.877.CALL.NJH (877.225.5654).

 

What should I do if I forgot my username or password?

Click on the text link entitled, “I forgot my username or password” located below the User Name and Password fields on the My National Jewish Health login page to begin the automated retrieval process.

 

I was logged out of My National Jewish Health. What happened?

For your security, you will be logged out of your account if it is inactive for 20 minutes. If this is a consistent issue, please contact us while you are logged into My National Jewish Health. Simply select the “How Can We Help?” tab on the navigation bar.

 

Do I have access to my complete medical records online?

No. Only portions of your medical record from the last two years are available through your My National Jewish Health account. You can order a complete copy of your medical records by contacting our Medical Records department.

 

Why can't I use My National Jewish Health to request an appointment with a doctor at the South Denver clinic?

At this time, the National Jewish Health South Denver clinic uses a separate appointment scheduling system that is not integrated with My National Jewish Health. To schedule an appointment at this clinic, please call 303.788.8500. National Jewish Health South Denver clinic patients can use all of the other My National Jewish Health tools.

 

Can I use one My National Jewish Health account to manage information for multiple family members?

Not at this time. You will need to set up separate accounts for each family member who is a patient of National Jewish Health. Parents are allowed to create My National Jewish Health accounts for children younger than 18 years of age.

 

Can my family use the same email address for multiple accounts?

Yes. You will need to select unique passwords for each account, as each family member must have his/her own separate account.

 

Whom do I contact if I have trouble logging into my account?

If you have trouble logging into My National Jewish Health, you can send us a message. Please allow up to two business days for a reply.

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