Featured Job of the Month
Human Resources Job Line: 1.800.686.9512
Incomplete applications will not be considered.
Director, Quality Management
National Jewish Health attracts thousands of patients each year who team with our expert physicians and renowned experts because We Never Say Never®. National Jewish Health is one of the world's most highly respected institutions for education, research, and treatment for respiratory, allergic, and immune disorders.
A Vision for the Future
For more than 111 years, National Jewish Health has been at the forefront of research and medicine. Today, we are pioneering the new era of preventive and personalized medicine by integrating the latest scientific discoveries and coordinated care for respiratory, cardiac and immune diseases. The Board of Directors and the medical and scientific leadership of National Jewish Health have embraced and invested heavily in a bold vision to expand and integrate care and research. Our phased plan entails adding new facilities for patient care and state-of-the-art research labs. With the commitment of the institution’s leadership and philanthropic partnerships national in scope, National Jewish Health is poised to take the next steps for a brilliant future.
The Advanced Diagnostics Laboratories (ADx) at National Jewish Health is currently seeking a Director of Quality Management who monitors, maintains, and coordinates the accreditation, compliance, and credibility of the clinical laboratories based on industry standards, and all regulatory agencies. In collaboration with other management personnel in the laboratory matrix structure, manages the development and implementation of quality assurance programs with all processes in the hospital laboratories. Develops and monitors balanced scorecard metrics.
Develops, implements, and performs competencies (including age-specific competencies) as identified through the department competency program. Ensures care and services that recognize age-specific needs and issues for all the customers served.
Coordinate launch of new tests and instruments, changes to tests and instruments, and/or deletion of tests or instruments.
Working with lab directors, managers, supervisors and their designees, develops mechanisms to assure compliance with all rules, regulations, and guidelines of CLIA, CAP, JCAHO, Medicare, etc.
Responsible for maintaining a high level of proficiency and current knowledge of trends in methodology, technology, and ways to manage quality and metrics in the clinical laboratory.
Develop appropriate performance and operations reports for Executive Director and Medical Director, hospital administration and others and lead improvement teams to achieve set objectives.
Responsible for monitoring published guidelines for revisions to regulations and/or accreditation standards, and ensures laboratory compliance. Serve as a resource regarding The JC, Clinical Laboratory Improvement Amendments of 1988 (CLIA ’88) regulations, CAP accreditation standards, and various state accreditation standards, permits, or licenses for all labs, and ensure all testing facilities/personnel have appropriate licensure and accreditation as deemed by federal, state, and local regulations.
Direct annual quality audits that align with National Jewish policies and the quality objectives.
Verifies that quality policies and procedures are effectively operationalized.
Manage the development and monitoring of mechanisms to verify compliance with accrediting and regulatory requirements.
Develop and monitor processes for quality control of analytic methods and verify that all tests are monitored through an appropriate proficiency-testing program as required.
Oversees that appropriate method validation protocols are in place, implemented and results fully documented.
Oversees prompt and complete reporting of occurrences and/or serious quality issues and assures effective corrective action including issuance of revised reports as applicable. Develop and deploy quality policies and ensure a process is in place to resolve customer complaints regarding pre-analytical, analytical, and post-analytical issues.
Responsible for coordinating internal inspection process of the laboratory units and specimen collection sites to ensure compliance with applicable federal, state, and local regulations and College of American Pathologists (CAP) accreditation requirements. Review and ensure that corrective action is implemented when non-conformances are found.
Responsible for overseeing that each Laboratory Director has a set of scorecard metrics that give a balanced view of the laboratories’ performance and that the laboratory has a comprehensive Quality Improvement Plan with metrics, and that each department communicates their metrics and implements appropriate actions.
Conduct Quality meetings with required participation by all areas having an impact on pre-analytical, analytical, and post-analytical phases of testing.
Participate in hospital and medical staff committee meetings as required and consult with medical, nursing, and administrative staff on a regular basis to coordinate and improve patient care. Incorporates integration of lab quality improvement initiatives with that of the hospital.
Manages 1-3 employees
Performs all other duties as assigned.
BS/BA in Biomedical Sciences and/or closely related field required. Masters Degree in related field or MBA preferred.
Certification and Licensure
Certification by American Society of Clinical Pathologists (ASCP) or equivalent required. Must meet the requirements for a General Laboratory Supervisor (CLIA 88). Certified in project management preferred; Certified in quality management and regulatory compliance preferred; Six Sigma Green or Black Belt preferred.
Five (5) or more years as a clinical laboratory scientist in a Medical Technologist, Clinical Technologist, or Medical Laboratory Technician role. Three (3) or more years experience actively participating in a strong quality management program responsible for collecting data and preparing reports for quality monitors. Experience in participating in preparing for regulatory inspection and accreditation programs.
- or - Any equivalent combination of education and/or experience
Person We Need
We are looking for an enthusiastic, energetic, upbeat leader. Additionally, must function well under stressful situations and be able to change tasks with minimal notice. Must be able to collaborate with teammates and staff. Must have a positive attitude, displaying a "can-do" attitude rather than wasting time on negative aspects. Needs to be a self-starter who looks for things to do and offers to assist others.
About National Jewish Health
National Jewish Health is one of the largest employers in Denver with 1,700 employees on campus and a total annual budget of $204 million (FY 2011).
A cornerstone in the Denver health care community, National Jewish Health is a non-profit, non-sectarian institution.
National Jewish Health is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/Disabled/Vet/Tobacco Free Campus.
Interested applicants apply online at NJHealth.org/Careers. For questions please call 303.398.1035.
Resumes are encouraged, but may not substitute for an employment application. Incomplete applications will not be considered.